DELIVERY
All Fabrich items from clothing to personalised goods are hand finished here in the UK. Average delivery is within 5-7 working days from placing the order. In busy periods we will add a section above to note of any differences.
DPD is the most innovative parcel carrier around. This allows us to provide you with a one hour delivery window, notified by SMS and email, so you don't have to wait in all day. What's more, it enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute time slot.
Orders can only be cancelled within 24 hours of placing the order as long as it has not already been shipped.
Orders shipped to Republic of Ireland may be delayed due to new customs regulations. Fabirch will not be held responsible for customs charges and will not refund orders delivered due to customers not paying customs charges. There will be a shipping charge if we need to re-deliver packages that have been returned,
PACKAGING
All Fabrich orders are packaged in nice boxes, finished off with tissue paper and do not include any paperwork so if it is for a gift they can be sent directly to the person it is for. If you would like a note put in with your order, please use the notes section at checkout.
If you are buying multiple gifts within one order they will not be packaged separately.
RETURNS
We cannot accept returns for personalised items unless it was wrongly sent or faulty. If you received the wrong or a faulty items please contact us.
Non-Personalised items:
Please return within 28 days of the item being delivered to you. We will process your return within 10 working days of receiving it and give you a full refund by way of the original payment method.
Please click here to download a returns form.
Original Condition
Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:
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Face + Body products if opened, used or protective seal is not intact
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Underwear if the hygiene seal is not intact or any labels have been broken
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Swimwear if the hygiene seal is not intact or any labels have been broken
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Pierced jewellery if the seal has been tampered with or is broken.
None of this affects your statutory rights.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.